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Inbound Marketing Blog

    How to Make Clients Love Your Brand

    Posted by Pat Owings

    Humanize Your Brand


    How do your clients describe your brand to their friends and family? Are you something that meets their needs or are they in love with your company? You've got to build a brand that's bigger and more tangible than your product in order to be discussed off-line. Old Spice doesn't just manufacture deodorant, they produce some of the most humorous marketing materials around. Nordstrom doesn't just provide a high-end retail experience, they're customer service professionals. How can you become bigger and better than your products and services?

    Your clients want to do business with someone they trust, and it's difficult to build trust in an era where we're all a little jaded. In order to make people love your brand, you need to develop charismatic materials, a personality and put a spotlight on your people. Here are some sharp ideas to make getting your clients to love your brand a part of your inbound marketing strategy:

    Humanize Your "About Us" Page

    Is there any better way to start putting a human face behind your brand than on the section of your website? Who is your company, anyway? Are you a massive corporation or a group of dedicated people? Here are two examples I've recently encountered online that really stood out:

    Ephricon Marketing's "About Us" page excels at showcasing their team-members personalities. It's creative enough to really stand out but not too goofy:

    Ephricon Marketing humanizes their brand on their about us page

     

     

     

     

     

     

    Even if your company is too large to list all your employees, biographies and photographs on your "About Us" page, you can still humanize. TaskRabbit, a fast-growing start-up manages to do just that:

    TaskRabbit puts a human face on a larger brand

    With a casual photo and personal anecdote about an experience that lead founder Leah Busque to start the project, it lends a personalized, small-business feel to the larger company.

    Cut the Geek Speak

    Did you know the technical meaning of the term jargon is strange, unintelligible or useless language? Describing your business in too much business talk can hurt your customers ability to relate to your business. Think about it as meeting them at their level. Use your buyer personas to develop an idea of what language your clients are going to react best to and explain your products and services in those words, not the latest buzzwords from your industry.

    Your Employees Be Ambassadors

    This idea is pretty controversial, but your closed social media policy could be costing your company some fabulous PR. Why not put a face on your company and humanize your brand by allowing your employees to Tweet and post about your latest developments, if they wish? While the idea of not monitoring your employees' social media usage makes some companies panic, Fortune 100 Company IBM has thrived with an open social media policy.

    If your employees are saying great things about your company, it will let potential recruits and clients know that you're a great place to work. Besides, depending on the size of their networks, it can really expand the reach of your content. If they want to start taking designated social media breaks, it might help more than hurt. 56% of employees in a recent survey stated they just weren't willing to accept a position that made social media off-limits on the clock. 

    Talk About Mistakes

    Have you made a pretty serious mistake lately, especially one that may have affected a few of your clients? Don't try to sweep it under the rug. One of my favorite pieces of marketing blog content is via Hubspot, titled Marketing Hall of Shame: Hubspot's Worst Marketing Mistakes Revisited.

    They took a few steps back and analyzed things they'd done that had flopped massively, like when someone accidentally published "Why You Should Kill Your Sales Team" to their website navigation menu! It's appealing and educational and can really lend a charismatic face to your company. Similarly, if you win awards, don't publish a slick press release to your company blog. We all get more than enough faceless journalism in the Newspaper. Talk about what it took for your company to get there and recognize the people behind the award. 

    Email as a Person

    Consider sending emails under your name, the CEO's name or someone on sales or marketing's name. People want email from people - they don't want messages from corporations. Humanize as much as possible. Can you include a headshot next to the email signature? How about a job title? 

    In the example below, via the Hubspot blog, signing emails with the real name of their Chief Content Officer Maggie Georgieva lead to a .63% increase in click-throughs!

    sender name test1 resized 600

    Putting a face behind your content marketing, email communications and company website might be just what it takes for your clients to start viewing your company as a group of hard-working people. People don't want to buy and rave about a corporation, they want human connections. If boosting your bottom line requires some wacky shots of your CEO on the company website, it might be well worth his embarassment. 

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    Image credit: Naypong/freedigitalphotos.net

    Topics: Inbound Marketing